FAQ

We accept PayPal as well as all major debit and credit card providers, including Visa, Mastercard, American Express, and Discover.

• Sell: This service is coming soon! Sign up with your email to keep updated on the launch of Sell.
• Find: After the original form has been submitted we may reach out with additional questions, and once we are aligned on your request, the final results are delivered within 3 business days.
• Authenticate: The standard turnaround time is 24 hours from the time of purchase, and an expedited 12-hour turnaround time can be purchased for an additional cost.

• Find: A flat fee of $50 will kick-off the search
• Authenticate: We offer multiple services related to authentication, each priced at a flat fee:
  • • $30 Standard Authentication: includes authentication determination of entire brand list
    • $10 ID Report: includes official brand, model, size, material, age, color
      • *Size – must have ruler within photo
      • *Color – will be provided if it can be
      • *Age – approximation but detail will be provided if it can be
• $10 Valuation: current estimated resale value
• $10 Documentation: official certificate of authenticity or written statement (for inauthentic goods)
• +$15 12 hour authenticity turnaround: authentication with half the wait (charged in addition to Standard Authentication price)

You will be prompted to sign up for an account whenever you place an order for any of our services. Otherwise, you can select the login button at the top of the page, and begin the process to sign up for an account by entering the required information.

At the top of the page, select the login button and login to your profile. From here you can make the appropriate changes to your account.

You will receive a confirmation email once your order has been placed. If you didn’t receive the email (and it’s not in your spam), please contact us via the link found at the bottom of any page.

After many years working in the industry, we have identified reputable recommerce sites, consignment shops, auction houses, and private dealers, but exactly where we look will depend on the item that you’re looking to buy.

We only work with reputable partners who have a proven track record on authenticity. Our team will also review the item details and photos before sending any items back to you for consideration.

A full refund will be provided if your item can’t be found within 3 business days.

If you decide to stop the service before completion, then the $50 service fee will be retained and no refunds will be issued.

Yes! You’ll be asked to upload quality photos for your item at checkout. We’ll outline what images are required but you can also check our image guidelines for reference.

We authenticate luxury handbags, wallets, shoulder straps, charms, keychains, and belts from the designers found on our brand list.

We authenticate any designer found on our brand list.

If you believe you purchased an inauthentic item, you can buy an authentication with documentation from OpenLuxury. We will authenticate the item, and provide you with an official written statement outlining why the item is believed to be inauthentic which can be used to dispute your purchase.

If you’d like us to authenticate an item you’re interested in purchasing, you can submit it via the standard authentication form as long as the product has the required photos (which will be outlined at checkout and can be found on our image guidelines).

Authentication is the forensic process of determining whether or not the item was actually made by the company on the label. We approach authentication by systematically reviewing an item for conformity to the various and ever-changing standards of the designer. Having compared hundreds of thousands of authentic and inauthentic items, we can accurately determine the authenticity of any item on our category and brand list.

Authentication requires unique skill and expertise, and while each company has their own practices, we cannot directly speak to their experience or process. We have experience authenticating hundreds of thousands of items including rare, exotic, and collectible pieces. We ensure each item is reviewed properly and take every measure to deliver an accurate authentication determination.

We have nearly a decade of intensive experience with hundreds of thousands of items accurately authenticated over that time. Our professional authentication knowledge comes from commercial authentication experience at both large resale companies and global auction houses. Our access to the rarest handbags in the market, combined with our narrow focus on authentication has made our expertise unique and highly respected in the resale industry.

Yes! We offer tailored pricing if you expect higher volumes or require custom billing arrangements. Reach out via our contact form to learn more.

This will depend on if it’s a new item, or one you’ve already had authenticated by our team:

• New item: You can purchase documentation directly from our website by clicking Authenticate at the top of the page, click ‘Start Authenticating’ and select the documentation you would like along with your standard (or expedited) authentication.
• Pre-authenticated item: Reach out to us directly using the ‘Contact us’ form at the bottom of any page and outline what documentation you’re interested in. We’ll review the information we have on file and work with you to transact the sale.

Each certificate will have a scannable QR code that can be used to verify the documentation for your item. Point a QR scanner app or phone camera directly at the QR code, and a clickable link will redirect you to your official OpenLuxury documentation. Should the certificates match, then your item and certificate are verified. If there are any discrepancies, please contact us immediately so we can look into resolving this issue.

Brand boutiques are not equipped nor trained to authenticate the goods they sell. Many boutiques won’t know or will claim an item is inauthentic if you didn’t purchase it directly from the store​​.