FAQ

You have questions, we have answers.

FAQ

General

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You can send an email directly through the website. Just click ‘Contact Us’ at the bottom of any page and fill out the form.

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We accept PayPal as well as all major debit and credit card providers, including Visa, Mastercard, American Express, and Discover.

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  • Sell: Once all necessary photos have been received, we will deliver available quotes within 3 business days. If interested in a preferred resale partner’s quote, we will connect you with that merchant to finalize your sale.
  • Find: After the original form has been submitted we may reach out with additional questions, and once we are aligned on your request, the final results are delivered within 3 business days.
  • Authenticate: The standard turnaround time is 24 hours from the time of purchase, and an expedited 12-hour turnaround time can be purchased for an additional cost.

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  • Sell: A flat fee of $50 is all it takes to start the selling process
    • *Fee is refunded if no quotes can be provided
    • *Original quotes are subject to change once the product is sent to merchants based on condition and authenticity. OpenLuxury will not offer refunds or service fee price reductions in the event of post-quote adjustments (i.e. final quote from merchant is lower than original quote provided).
  • Find: A flat fee of $50 will kick-off the search
  • Authenticate: We offer multiple services related to authentication, each priced at a flat fee:
      • $30 Standard Authentication: includes authentication determination of entire brand list
      • $10 ID Report: includes official brand, model, size, material, age, color
        • *Size – must have ruler within photo
        • *Color – will be provided if it can be
        • *Age – approximation but detail will be provided if it can be
  • $10 Valuation: current estimated resale value
  • $10 Documentation: official certificate of authenticity or written statement (for inauthentic goods)
  • +$15 12 hour authenticity turnaround: authentication with half the wait (charged in addition to Standard Authentication price)

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You will be prompted to sign up for an account whenever you place an order for any of our services. Otherwise, you can select the login button at the top of the page, and begin the process to sign up for an account by entering the required information.

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At the top of the page, select the login button and login to your profile. From here you can make the appropriate changes to your account.

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You will receive a confirmation email once your order has been placed. If you didn’t receive the email (and it’s not in your spam), please contact us via the link found at the bottom of any page.

Sell

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You can submit luxury handbags, wallets, shoulder straps, charms, keychains, and belts from the designers found on our brand list.

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If you’re unsure about the authenticity of an item you’re looking to sell, you can purchase a Standard Authentication from us for $30. If your bag was submitted via ‘Sell’ and turns out to be inauthentic, the $50 fee will be kept for services rendered.

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Quotes are collected from multiple well known and reputable luxury consignment shops, resale sites, private dealers, and auction houses.

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If no quotes can be found, then you will be given a full refund.

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If you decide not to move forward with the sale, the $50 fee will be kept for services rendered.

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There are four main types of luxury resale companies:

  • Recommerce sites typically buy luxury items outright for a fixed price. When selling to these companies, they will buy your item instantly but will have quotes that are generally lower than the other types of resale companies.
  • Consignment shops sell your item and take a percentage of the final sale. Quotes are generally higher than recommerce sites, but sales may take longer. Should the items remain unsold, they may lower the price causing it to sell for less than the original quote.
  • Private dealers generally work with a network of clients and buy outright, but typically only buy high value and collectible items.
  • Auction houses both buy outright (if they have an active buyer), and provide estimates for what your item may sell for at auction. They also typically only buy high value and collectible items. The terms of the sale depend on the auction and auction house, but each sale typically has a seller and/or consignment fee.

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The most common reason this occurs is that when the item was physically received, it was assessed at a lower condition. However, this may also vary depending on the type of resale company that was selected:

  • Consignment shops will always take a percentage of the final sale price (and of the quote provided). Also, if the item goes unsold they may lower the asking price over time.
  • Auction houses provide their estimate of the value, but the final price could differ depending on the demand. They typically have a seller and/or consignment fee as well.

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At least three quotes for each item is guaranteed. However, our brand list overlaps with multiple resale companies and includes the top designers, so it’s very likely that more will actually be provided.

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For quotes from preferred resale partners, we will connect you directly with the merchant who will assist with finalizing your transaction. If the quote isn’t from a preferred partner, then you will have to reach out to them directly to move forward with selling your item.

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A preferred partner is a reputable resale site, private dealer, auction house, or consignment shop that we have a direct relationship with. When moving forward with selling your item to one of these partners, we will connect you directly with the company for a seamless transaction.

Our goal is to create a smoother selling experience, so OpenLuxury is always working to add additional preferred partners to our list!

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If you are a business interested in becoming a preferred partner for ‘Sell,’ reach out to us via our contact form (accessible in the footer of our webpage) to connect with us.

Find

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A full refund will be provided if the item ends up being sold before you’re able to buy it – within 3 days after we’ve provided you with the information to transact the sale (after 3 days, a refund will not be provided). Should the item be from a private dealer or auction house, we will aim to have the item held for you.

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After many years working in the industry, we have identified reputable recommerce sites, consignment shops, auction houses, and private dealers, but exactly where we look will depend on the item that you’re looking to buy.

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We only work with reputable partners who have a proven track record on authenticity. Our team will also review the item details and photos before sending any items back to you for consideration.

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A full refund will be provided if your item can’t be found within 3 business days.

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If you decide to stop the service before completion, then the $50 service fee will be retained and no refunds will be issued.

Authenticate

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Hermès requires specific expertise and generally companies will charge more for this knowledge. While we also have many years worth of experience working exclusively with Hermès products, we don’t believe it should come at a greater cost.

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Yes! You’ll be asked to upload quality photos for your item at checkout. We’ll outline what images are required but you can also check our image guidelines for reference.

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We authenticate luxury handbags, wallets, shoulder straps, charms, keychains, and belts from the designers found on our brand list.

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We authenticate any designer found on our brand list.

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If you believe you purchased an inauthentic item, you can buy an authentication with documentation from OpenLuxury. We will authenticate the item, and provide you with an official written statement outlining why the item is believed to be inauthentic which can be used to dispute your purchase.

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If you’d like us to authenticate an item you’re interested in purchasing, you can submit it via the standard authentication form as long as the product has the required photos (which will be outlined at checkout and can be found on our image guidelines).

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Authentication is the forensic process of determining whether or not the item was actually made by the company on the label. We approach authentication by systematically reviewing an item for conformity to the various and ever-changing standards of the designer. Having compared hundreds of thousands of authentic and inauthentic items, we can accurately determine the authenticity of any item on our category and brand list.

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Authentication requires unique skill and expertise, and while each company has their own practices, we cannot directly speak to their experience or process. We have experience authenticating hundreds of thousands of items including rare, exotic, and collectible pieces. We ensure each item is reviewed properly and take every measure to deliver an accurate authentication determination.

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We have nearly a decade of intensive experience with hundreds of thousands of items accurately authenticated over that time. Our professional authentication knowledge comes from commercial authentication experience at both large resale companies and global auction houses. Our access to the rarest handbags in the market, combined with our narrow focus on authentication has made our expertise unique and highly respected in the resale industry.

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Yes! We offer tailored pricing if you expect higher volumes or require custom billing arrangements. Reach out via our contact form to learn more.

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This will depend on if it’s a new item, or one you’ve already had authenticated by our team:

  • New item: You can purchase documentation directly from our website by clicking Authenticate at the top of the page, click ‘Start Authenticating’ and select the documentation you would like along with your standard (or expedited) authentication.
  • Pre-authenticated item: Reach out to us directly using the ‘Contact us’ form at the bottom of any page and outline what documentation you’re interested in. We’ll review the information we have on file and work with you to transact the sale.

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Each certificate will have a scannable QR code that can be used to verify the documentation for your item. Point a QR scanner app or phone camera directly at the QR code, and a clickable link will redirect you to your official OpenLuxury documentation. Should the certificates match, then your item and certificate are verified. If there are any discrepancies, please contact us immediately so we can look into resolving this issue.

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Brand boutiques are not equipped nor trained to authenticate the goods they sell. Many boutiques won’t know or will claim an item is inauthentic if you didn’t purchase it directly from the store​​.